Cancellation & Returns Policy

Ineltek Gmbh Cancellation Policy

Ineltek Gmbh accepts order cancellations via its Web shop subject to the terms outlined below.

·         Contact a Sales Representative by Tel: +49 7321 93850 or Email: web-shop@ineltek.com to request authorisation to cancel an order.

·         Orders can only be cancelled if the item(s) has not shipped from the warehouse.

·         Items that are in transit from our supplier are unable to be cancelled.

·         Items that are not accepted for cancellation by our supplier under their Terms & Conditions cannot be cancelled.

Ineltek Gmbh Returns Policy

Ineltek Gmbh accepts merchandise returns subject to the terms outlined below.

·         Contact a Sales Representative by Tel: +49 7321 93850  or Email: web-shop@ineltek.com to obtain a Return merchandise Authorisation ( RMA) prior to returning any product.

·         Any merchandise returned without an RMA will not be accepted.

·         All returns must be made within 30 days of the invoice date and accompanied by a copy of the invoice and the RMA authorisation.

·         Return freight charges must be paid by the buyer.

·         Returned merchandise must be in the original manufacturer’s packaging and must be in a resalable condition.

·         Defective merchandise is subject to manufacturer testing. Merchandise that is confirmed as defective is accepted for replacement or repair only.